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Help Desk Engineer

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Banking/Financial Services
Computer Networking
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Human Resource
Job Location:
Islamabad, Rawalpindi
No Preference
22 - 40 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Required Experience:
1 Year - 2 Years
Apply By:
Apr 15, 2023
Posted On:
Mar 6, 2023
Job Description

IT Services

  • Deliver high quality Tier-1 IT support to users and resolve the complaints within TATs.
  • Install, configure and troubleshoot desktop, workstations and server technologies.
  • Install and configure Microsoft Windows operating system and MS Office suite.
  • Troubleshoot domain user account and access rights on network, email and associated systems.
  • Troubleshoot Windows servers especially, Print server, and file server.
  • Identify, research and resolve technical problems.
  • Administer and support network printers.
  • New User Creation in AD and Exchange
  • Coordinate with second Level support team to facilitate the users
  • Coordinate with vendor for hardware support under SLA guidelines
  • Manage the required documentation of IT equipment, Inventory and associated tasks

Reporting & Liaison

  • Liaison with the branch user, IT vendors and the In-charge Service Desk regarding the support operations
  • Prepare and communicate the performance reports to In-charge Service Desk

Required Skills

Communication Skills, TI Support Skills, IT Hardware Support,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.
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