Operations Manager

Branch Operations Management

• Management & Supervision of overall branch banking operations, ensuring efficiency, effective controls and maintenance of service quality standards.
• Oversee the account opening, maintenance process and maintain controls in line with bank’s internal procedures and KYC/AML requirements.
• Review & authorize branch banking transactions including cash payment, receipt, clearing, remittances, chequebook issuance, term deposits, account to account transfer, banca-assurance etc.
• Responsible for management, supervision & reporting of branch operational expenses, related payment execution in liaison with vendors and F&A.
• Review & authorize effective & timely disbursement of approved loans.
• Supervise home remittances (Western Union) & NADRA Verisys from provided links and ensure required SOPs are followed.
• Monitor and coordinate with CMD for effective cash management.
• Submit all payable/deducted taxes & other levies for deposit with SBP/NBP as per policy.
• Operate within assigned budget and promote savings supporting business endeavours

Compliance

• Implementation of Internal Policies and procedures are always current; record keeping of policy update is adequate. All policies/procedures, SBP’s guidelines including Prudential Regulations, are timely disseminated to concerned staff and compliance is monitored effectively.
• Timely and accurate preparation/submission of all scheduled reports to Corporate Office, SBP and other stakeholders as directed in Procedural Manuals.
• Will be directly responsible for non-Compliance, Audit Observations and other self-assessment functions and will also be responsible of rectification of all discrepancies.
• Will ensure preparedness of the branch for review and audit by internal/external/ SBP Auditors; Operational Audit & AOF/ILA rejection ratings will be considered a direct reflection of Branch Operational environment.

Customer Satisfaction & Service Quality

• Ensure provision of quality service to customers as per prescribed service quality benchmarks.
• Demonstrate high level of commitment and add value to foster a service culture.
• Encourage team to cross-sell KMBL products, especially liability products.
• Provide support to branch in achieving sales targets via cross-selling especially of liability products. ·    

General Administration

• Managing general administration including branch’s premises issues, keys administration, stationary & supplies requirements, fixed assets management etc.
• Custodian of branch vault, Cash safe & gold safe keys, responsible for related operations.
• Responsible to keep Cash in Safe & Gold securities properly insured. 
• Continuously review security risk to the branch vault, cash area and premises, arrange/advise due precautions/ measures for overall safety and integrity.

Employee Management

• To maintain and monitor staff attendance, leave record, leave planning, developing backups of the key positions, timely rotations, ensuring effective internal communication.
• Monitor & evaluate performance of branch operations staff.
• Monitor Branch staff accounts for any unusual transactions to minimize the risk of forgery and fraud.
• Capacity building of branch operations staff for improving performance & impart operational trainings.

Required Education & Experience:

• Preferably 16 years of education with specialization in banking/finance/accounting or commerce from HEC recognized university.
• Candidates having JAIBP Stages or Other Banking certification(s) will be given preference.
• Minimum 3 years’ branch banking operations experience.

Skills

• Sound knowledge of KMBL products/processes and policies
• Skilled in customer service, cash management and branch documentation.
• Well versed with banking prudential regulations
• Thorough on compliance and regulatory policies.
• Good team member and customer focused
• Capable of managing staff performance
• Proficient in Integrated Banking Application, accounting software & MS Office suite.

Exhibits and upholds KMBL’s values and social performance objectives