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Helpdesk Engineer

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Industry:
Banking/Financial Services
Category:
Engineering
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Department:
IT
Job Location:
Islamabad
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply By:
May 31, 2018
Posted On:
May 18, 2018
Job Description

Job Objective

Delivering Tier-1 IT services to users at designated business locations.

Key Responsibilities

  1. IT Services

·         Deliver high quality Tier-1 IT support to users.

·         Install, configure and troubleshoot desktop, workstations and server technologies.

·         Install and configure Microsoft Windows operating system and MS Office suite.

·         Provide IT Technical support to branches Troubleshoot domain user account and access rights on network, email and associated systems.

·         Identify, research and resolve technical problems.

·         Administer and support network printers.

  1. Reporting & Liaison

·         Liaison with the branch user, IT vendors and the In-charge Service Desk regarding the support operations

·         Prepare and communicate the performance reports to In-charge Service Desk Knowledge, Skills, Abilities & Other attributes

Education

·         IT graduate from an HEC recognized / overseas institution.

·         Microsoft certifications are an added advantage.

Skills

·         Strong understanding of IT hardware, Operating systems and desktop/laptop application software.

·         Good understanding of LAN/WAN, Windows7/8/10, Windows Server 2008/2012.

·         Strong analytical and communications skills.

·         Well versed with MS Office suite.

·         Willing to relocate and travel across KMBL network.

·         Exhibits and upholds KMBL’s values and social performance objectives.

Duration and nature of previous experience

·         Minimum of 2 years of experience in installing, troubleshooting and repairing computer systems including hardware & software.

·         Exposure to banking environment will be an added advantage.

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