T24 System Administrator is responsible for administering T24 Application, managing business user’s requirements and providing technical support across bank.
Operations and Support:
Management and Administration of Temenos T24 application.
Managing 24x7 technical support operations of T24 and related activities.
Installation, Integration and configuration of T24 application with WebLogic (Oracle web server) and related software’s.
User complaint resolution and incident management within the defined Service Level Agreement.
Ensure root-cause analysis is completed for all service outages.
Performance Tuning and optimization of T24 application.
Patches management as per defined Standard Operating Procedure.
Management and execution of COB processes.
Core Banking Disaster recovery procedures and documentation. Ensure any potential shortfalls are identified are corrected.
Provide high level of customer service to internal customers and helps conduct reviews of Internal SLAs.
Coordinate and manage T24 vendor support management, review contracts give recommendations for improvement.
Responsible for scheduled and Adhoc backups and keeping track of backups as per the retention policy.
Responsible for T24 Test Environment Creations & Support.
Adminstration, Installation & Integration of FCM with T24.
Managing 24x7 technical support operations of FCM and related activities.
Managing 24x7 technical support operations of TCIB & TCMB and related activities.
Managing 24x7 technical support operations of ATM and related activities.
Parameterized Template and others Core table for newly T24 branches.
Coordination and Implementation of Routines, updates, patches and corrections according to HD-Temenos Procedures.
Coordination with I.T Stakeholders in relation to T24.
Responsible for T24, FCM & TCIB/TCMB Environments Management & System Upgrade Process.
Participate in Core Banking Application Projects.
Data Retention/ Achieving.
Responsible for Applications License management.
Projects and Training:
Planning and execution of future strategy of the Temenos T24 environment including preventive maintenance and projections.
Assist line manager in creating and implementing a strategic plan to improve supportability of the infrastructure.
Lead Core Banking (T24) Application maintenance and administration during and after implementation of the project.
Help impart T-24 infrastructure maintenance and administration knowledge and skills to the IT team.
Supervise and train IT team members that are involved with T24 project implementation, in application maintenance and administration especially pertaining to core banking application.
Facilitate meeting/workshops with Business/IT stakeholders in relation to T24
Ensure completion of assigned projects within stipulated timelines and budget constraints.
IT Governance & Reporting:
Develop, Implement and maintain all operational processes, procedures and policies related to T24 application.
Develop, implement and monitor KPI’s and report to senior management.
Develop and recommend ongoing IT internal process refinement and improvements.
Responsible for creating and maintaining the T24 related technical diagrams, documentation & presentations.
Produce regular reports on service performance and achievement to the departments and to CIO.
Manage and ensure changes are processed through Change Management Procedure.
Address and close audit findings/observations within the give timelines.
Minimum Bachelors and preferably Masters in Information Technology / Computer Science / Computer Engineering with emphasis on ICT related subjects from an HEC recognized / reputable foreign university.
Excellent communication and customer service skills, with the ability to deal effectively with all levels of the organization.
Ability to maintain confidentiality when dealing with sensitive information.
Highly developed facilitation and business communication skills.
Possess strong decision-making skills.
Have knowledge of project management.
Experienced in developing, implementing and testing disaster recovery plans.
Be current with knowledge of relevant technologies that encompass telecommunications, LAN/WAN, operating systems, servers, networks and security devices, internet/web-based systems.
Good contract negotiation/vendor relationship management skills.
Have the ability to exercise good judgment in analyzing, appraising, evaluating, and solving problems of difficult procedural or technical nature.
Demonstrate aptitude for creativity, innovation, and learning new technologies.
Be willing and able to travel across KMBL’s branch network based on business requirements.
Be able to quickly assimilate contingency plans during crises or major outages.
Have good knowledge of Temenos T24 architecture, Shell scripting, Environment management, SAN, file system monitoring, web logic, Jboss & replication software for high availability and capacity planning.
Experience in T24 installation, configuration, upgrade, performance monitoring, build control, mutli-serve and patch releases.
Exhibits and upholds KMBL’s values and social performance objectives.
Duration and Nature of Previous Experience:
Minimum of 7 years’ experience in positions of steadily increasing responsibility, including 2 years of supervisory experience in managing T24 application.
Prior work experience in implementing and managing core IT infrastructure in a banking environment is required. Candidates with experience in managing environments running Oracle Engineered Systems (Exlogic and/or Exadata) will be given preference.