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T24 System Administrator

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Banking/Financial Services
Software & Web Development
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply By:
Feb 15, 2020
Posted On:
Jan 15, 2020
Job Description

Job Objective:

  • T24  System Administrator is responsible for administering T24 Application, managing business user’s requirements and providing technical support across bank.

Key Responsibilities:

Operations and Support:

  • Management and Administration of Temenos T24 application.
  • Managing 24x7 technical support operations of T24 and related activities.
  • Installation, Integration and configuration of T24 application with WebLogic (Oracle web server) and related software’s.
  • User complaint resolution and incident management within the defined Service Level Agreement.
  • Ensure root-cause analysis is completed for all service outages.
  • Performance Tuning and optimization of T24 application. 
  • Patches management as per defined Standard Operating Procedure.
  • Management and execution of COB processes. 
  • Core Banking Disaster recovery procedures and documentation.  Ensure any potential shortfalls are identified are corrected.   
  • Provide high level of customer service to internal customers and helps conduct reviews of Internal SLAs. 
  • Coordinate and manage T24 vendor support management, review contracts give recommendations for improvement.
  • Responsible for scheduled and Adhoc backups and keeping track of backups as per the retention policy.
  • Responsible for T24 Test Environment Creations & Support.
  • Adminstration, Installation & Integration of FCM with T24.
  • Managing 24x7 technical support operations of FCM and related activities.
  • Managing 24x7 technical support operations of TCIB & TCMB and related activities.
  • Managing 24x7 technical support operations of ATM and related activities.
  • Parameterized Template and others Core table for newly T24 branches.
  • Coordination and Implementation of Routines, updates, patches and corrections according to HD-Temenos Procedures.
  • Coordination with I.T Stakeholders in relation to T24. 
  • Responsible for T24, FCM & TCIB/TCMB Environments Management & System Upgrade Process.
  • Participate in Core Banking Application Projects.
  • Data Retention/ Achieving.
  • Responsible for Applications License management. 

Projects and Training: 

  • Planning and execution of future strategy of the Temenos T24 environment including preventive maintenance and projections.
  • Assist line manager in creating and implementing a strategic plan to improve supportability of the infrastructure.
  • Lead Core Banking (T24) Application maintenance and administration during and after implementation of the project. 
  • Help impart T-24 infrastructure maintenance and administration knowledge and skills to the IT team. 
  • Supervise and train IT team members that are involved with T24 project implementation, in application maintenance and administration especially pertaining to core banking application.
  • Facilitate meeting/workshops with Business/IT stakeholders in relation to T24
  • Ensure completion of assigned projects within stipulated timelines and budget constraints.

IT Governance & Reporting:

  • Develop, Implement and maintain all operational processes, procedures and policies related to T24 application.
  • Develop, implement and monitor KPI’s and report to senior management.
  • Develop and recommend ongoing IT internal process refinement and improvements.  
  • Responsible for creating and maintaining the T24 related technical diagrams, documentation & presentations. 
  • Produce regular reports on service performance and achievement to the departments and to CIO.
  • Manage and ensure changes are processed through Change Management Procedure. 
  • Address and close audit findings/observations within the give timelines.


  • Minimum Bachelors and preferably Masters in Information Technology / Computer Science / Computer Engineering with emphasis on ICT related subjects from an HEC recognized / reputable foreign university. 


  • Excellent communication and customer service skills, with the ability to deal effectively with all levels of the organization.
  • Ability to maintain confidentiality when dealing with sensitive information.
  • Highly developed facilitation and business communication skills.
  • Possess strong decision-making skills.
  • Have knowledge of project management.
  • Experienced in developing, implementing and testing disaster recovery plans.
  • Be current with knowledge of relevant technologies that encompass telecommunications, LAN/WAN, operating systems, servers, networks and security devices, internet/web-based systems.
  • Good contract negotiation/vendor relationship management skills.
  • Have the ability to exercise good judgment in analyzing, appraising, evaluating, and solving problems of difficult procedural or technical nature.
  • Demonstrate aptitude for creativity, innovation, and learning new technologies.
  • Be willing and able to travel across KMBL’s branch network based on business requirements.
  • Be able to quickly assimilate contingency plans during crises or major outages.
  • Have good knowledge of Temenos T24 architecture, Shell scripting, Environment management, SAN, file system monitoring, web logic, Jboss & replication software for high availability and capacity planning.
  • Experience in T24 installation, configuration, upgrade, performance monitoring, build control, mutli-serve and patch releases.
  • Exhibits and upholds KMBL’s values and social performance objectives.

Duration and Nature of Previous Experience:

  • Minimum of 7 years’ experience in positions of steadily increasing responsibility, including 2 years of supervisory experience in managing T24 application. 
  • Prior work experience in implementing and managing core IT infrastructure in a banking environment is required. Candidates with experience in managing environments running Oracle Engineered Systems (Exlogic and/or Exadata) will be given preference. 

Required Skills

Temenos T24, Web Logic, Shell Scripting,

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