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Team Lead - Recovery

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Industry:

Banking/Financial Services

Category:

Retail

Total Position:

Job Type:

Full Time/Permanent ( First Shift (Day) )

Job Location:

Mithi

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Salary Range:

PKR. 50,000 to 70,000/Month

Apply By:

Oct 3, 2024

Posted On:

Sep 3, 2024

Job Description

Conducting Portfolio performance reviews and proactive recovery perusal, ensuring achievement of assigned benchmarks along with key portfolio indicators of W/Off.
To ensure the utilization of available data effectively by applying monitoring through productive MIS of collection.
Ensure meticulous compliance of Fair Debt Recovery Guidelines issued by SBP.
Implement and monitor appropriate recovery activities to ensure customers pay to agreed terms & maintain the C&R log accordingly.
Liaison between the management and down the line staff and extending coordination across area/branch level to assure field assistance (as required) for the resolution of accounts in a time.
Keep abreast assigned team about the updated (daily) delinquent reports & performance.
Assign borrower wise risk rating of all (Written-Off) borrowers based on feedback from team/visits and chances of recovery.
Ensure all crucial MISs are shared down the line with respective staff members to achieve the maximum output and daily/weekly targets.
Conducting regular analysis/performance reviews & update the line management on timely basis.
Assist & guide branch recovery team in devising recovery performance enhancing techniques and ensure enforcement / execution at field level in tight coordination with line manager.
To ensure that the team deals with all customers complaints in line with the complaints process and adhering to the Code of Conduct.
Ensure team is well trained and have complete knowledge of banking processes and policies to maintain the high level of customer services
Effectively manage team, identify skill gap, and impart on job training to make their team knowledge and skills in accordance with their job requirement.

Required Skills

MS Excel Dashboards, Team Building, Debt Recovery, Communication Skills, Retail Loans, Recovery Planning,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.

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