Manager Raast & ADC Reconciliation

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Industry:

Banking/Financial Services

Category:

Operations

Total Position:

Job Type:

Full Time/Permanent ( First Shift (Day) )

Department:

Operations

Job Location:

Islamabad

Gender:

No Preference

Minimum Education:

Masters

Degree Title:

Preferably Masters (major in Business Administration, Finance, IT or similar discipline) from a HEC recognized / overseas University.

Career Level:

Experienced Professional

Minimum Experience:

10 Years(Minimum 10 year banking experience (preferably in ADC/ATM Operations). Preference will be given to Candidates with Hands-on Experience on T24 and migration.)

Apply By:

Nov 2, 2023

Posted On:

Oct 2, 2023

Job Description

Transactions Settlements/Reconciliations

ADC transactions settlements/reconciliations.
RAAST transactions reconciliation and disputes management.
Coordination for ATM Card delivery from vendor (as & where required).
Coordinate with relevant stakeholders (internal and external) for ATM deployment/shifting at KMBL branch premises.
Coordination with respective vendor for adherence to timelines & Card, stationary management.
Coordination with branches & vendor for resolution of issues in ATM Card issuance process.

ATM Transactional Reconciliation

Periodical/Daily review/checking for ATM Card transactional reconciliation and settlement thereon.
Coordination with relevant vendor/agent for timely transactional dispute resolution.

Customer Dispute Resolution

Be the focal point for coordination & resolution of Customer complaints related to ATM Cards & transactions.
Periodical reporting on ATM transactional reconciliation to stakeholders including F&A & SBP etc.
Coordination with KMBL branches & ATM Operations Desk for
resolution of Customer Complaints within allotted TATs.
Maintain MIS of logged calls, issue resolution & periodically report.

Periodic Reporting

Responsible for periodic (monthly/quarterly/annual) SBP and internal reporting on Card & ATM Operations.
Coordination with internal (DRC, ITD etc.) and external (Vendors etc.) stakeholders for required data/information and onward reporting thereon.
Maintain MIS of logged calls, issue resolution & periodically report.
Focal point for periodic bills/invoices related to ADC operations and coordinate for approval and payment thereon.

Required Skills

MIS, Customer Complaints, Equipment Tools Knowledge, Periodic Review, Daily Review, ATM Transaction Reconciliation, Stakeholder Management, ADC Operations, ATM Card Delivery, RAAST Transaction Management, Temenos T24, ATM Operations, Financial Transaction, Interpersonal Skills,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.

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