Assistant Manager ATM Monitoring Unit

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Industry:

Banking/Financial Services

Category:

Operations

Total Position:

Job Type:

Full Time/Permanent ( First Shift (Day) )

Department:

Operations

Job Location:

Islamabad

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

At least Bachelors, preferably, Masters in Business Administration, Project Management, Finance, Banking, or related from an HEC recognized university or reputed foreign institute.

Career Level:

Experienced Professional

Minimum Experience:

5 Years(Minimum 5 years of related experience in a similar environment.)

Apply By:

Nov 2, 2023

Posted On:

Oct 2, 2023

Job Description

ATM Deployment Strategy & Execution

Develop and execution of bank-wide ATM/CDM deployment and enhancement strategy.
Leverage extensive knowledge and experience of T-24 and IRIS for ATM acquiring product development..
Ensure ATM deployment across KMBL branches considering 1:1 branch to ATM ratio.
Facilitate for offsite ATM arrangement and its deployment.
Timely parts replacement and coordination with vendor for fault diagnostics ensuring 24*7 services.

Customer Experience & Branch Support

Ensure customer experience at ATMs remains in standard with other KMBL ADC channels.
Work closely with Service Quality, Technology and branches to ensure ATM 24*7 uptime.
Support network-wide branches for ATM cash balancing and replenishment related activities, ensuring that no ATM remains out of cash and customers are served with minimal disputes.
Ensure ATM vendor management and timely reporting of incidents, ATM malfunction and replacement of parts

Process Improvement

Lead and execute process improvement initiatives to enhance ATM performance, effectiveness, and uptime.
Lead R&D and Assist Manager Self Service Channels in implementing best global practices.
Actively analyze, identify, and close gaps leading to performance optimization

Reporting

ATM incident reporting to IT for network related glitches, to admin for Power related items and to Communication & Branding team for branding.
SBP downtime reporting.
Downtime circulation across the branches/Regions

Required Skills

Quality Control, Atm Cash Balancing, SBP Compliances, Global Practices, ATM Management, IP Telephony Operations, Equipment Tools Knowledge, IRIS, ATM Deployment, MS Office, Temenos T24,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.

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