Manager Digital Product & Enablement

Digital Product & Enablement

• Liaison with internal product & business teams to enable new-to-market technologies pertaining to digital, voice, chat and physical channels and enhance existing digital infrastructure.
• Manage the co-ordination of KMBL digital inputs into the day-to-day running of squads to the extent possible, looping back strategic inputs and managing delivery from internal and external stakeholders.
• Manage new digital channel product initiatives with business & technology teams and drive innovation in processes.
• Manage profitability & automation of digital products/services, offered by KMBL.
• Lead and manage the KMBL’s digitization projects in coordination with IT, technology vendors and partners, operations, compliance, and other key stakeholders and create new digital-first and innovative offerings for the bank.

 Partnerships & Ecosystem

• Manage and develop a financial technology partner and startup ecosystem and utilize it in developing new products and services.
• Implement projects related to digital banking services, in all areas to promote market expansion and create demand for digital products and services to improve the bank’s capacity to provide digital technology services and digitize processes such as those that encompass a variety of digital payment platforms.
• Establish and manage new partnerships to enhance customer delivery channels and service mediums and further KMBL’s digitization goals.
• Disseminate an understanding of the digital marketplace, including best practices, costs, suppliers, methodologies, and skills to internal and external stakeholders.

Customer Channel

• Responsible for monitoring Customer Channel products, services, and related systems by working closely with the relevant bank departments.
• Ensures timely resolutions of the Alternative Delivery Channels and related system problems.
• Closely monitor the Daily/ Weekly/ Monthly/ Quarterly Channel MIS and performance reports countrywide.
• Actively evaluate and ensure security and compliance requirements are built in every self-service delivery channel in consultation with information security and IT to minimize or eliminate the opportunity for fraud and defalcation.

Product Business Planning 

• To manage financial objectives by forecasting requirements; preparing annual budgets; KPIs; scheduling, expenditures analysis, cost/benefit analysis, etc.
• Articulate the value of Digital Banking processes and integrate these into business operating model with the end goal of Growing Customer Base, Increasing Business Revenue, Reducing Operating Costs, and Enhancing Customer Experiences.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across your work remit. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters, along with relevant stakeholders.