Officer Settlements & Dispute Resolution

What You Will Do

ATM Transactional Reconciliation

• Periodical/Daily review/checking for ATM Card transactional reconciliation. 
• Coordination with relevant vendor/agent for transactional dispute resolution. 
• Periodical reporting on ATM transactional reconciliation to stakeholders including F & A. 

Customer Dispute Resolution

• Ensure coordination & resolution of customer complaints related to ATM Cards & transactions.
• Coordination with KBL branches, UBL ATM Operations Desk for resolution of Customer Complaints within allotted turnaround time (TATs).
• Ensure maintenance MIS of logged calls, issue resolution & periodically report

What You Will Need

• Preferably a Master’s degree or equivalent in finance or a related field.
• At least 1 year’s banking experience (preferably in IT Operations).  Project Management experience is an added advantage.
• Self-starter, assertive, team player, highly punctual and able to resolve conflicts without compromising on job objectives.
• Proficient in handling branch banking operations. 
• Strong interpersonal and communication skills and able to work under pressure.
• Sound knowledge of financial transactions.
• Good time management skills 
• Proficient in MS Office Suite.
• Willing to travel.
• Exhibits and upholds KMBL’s values and social performance objectives.