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Fraud Monitoring Officer

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Banking/Financial Services
Monitoring & Evaluation (M&E)
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Risk Management
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply By:
Feb 15, 2021
Posted On:
Jan 15, 2021
Job Description

Job Objective

The incumbent will on daily basis perform fraud monitoring activities and will assist his line manager in ensuring that fraud losses are minimized and fraud risks are mitigated on a proactive basis, whilst complying with Bank’s internal policies, procedures and guidelines as well as rules, regulations & instructions issued by regulator/statutory bodies.

Ensure appropriate customer facilitation in line with regulatory framework on Fair Treatment of Customer.

Fraud Monitoring

  • By using rule based online fraud monitoring system to monitor Debit card, ADC/internet banking related authorizations and transactions to identify any fraudulent behavior and unusual transaction patterns.
  • Identify/detect cases on daily basis, investigate the methods and processes used in fraudulent activities and ensure their completion/closure within the defined turnaround times.
  • To ensure that all investigations are conducted with full regard to due process rules including principles of fairness, efficiency and confidentiality. 
  • To assist in developing and implementation of fraud transaction monitoring rules to detect unauthorized card usage and to detect unauthorized ADC & internet banking transactions.

Fraud Database Management, Reporting & Coordination

  • Updating fraud database on real time basis and maintenance of case files to the appropriate standard.
  • Assist in preparation of fraud prevention & analysis reports and ensure submission of periodic reports as per defined frequencies and time frames.
  • Liaise with branches, departments, member banks and central bank, etc. for fraud related issues.

Additional Responsibilities

  • Perform other related duties as required and assigned by Fraud Monitoring Supervisor, Manager Fraud Investigations and Chief Risk Officer

Education & Experience

  • Minimum bachelor’s degree in business administration/commerce/accounting/ finance or economics from HEC recognized/overseas university. 
  • 1 year of experience in banking operations, preference will be given to candidate having relevant experience in fraud monitoring or investigation in a financial institution.
  • Honest and ethical with high levels of integrity & confidentiality.
  • Excellent understanding and knowledge of emerging payment systems fraud & security trends. 
  • Good interviewing and interrogation skills along with the capability of drafting reports.
  • Good organizational skills to manage a high volume of cases.
  • Proficient in MS Office Suite. 
  • Willing to travel extensively across KMBL’s network. 

Required Skills

Banking Operations, Fraud Monitoring, Fraud Detection,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.
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