Collection Telecaller

JOB RESPONSIBILITIES:

• To make initial contact with the customer through Telephone calls and inform the customer about the Minimum payment and afterward keep a strong follow-up for the promises taken from these customers through field visits.
• Maintain a constant connection with the customer to ensure that customer is meeting PTPs.
• Ensures that all visits and pickups are timely escalated to the Field team for being attempted on time through efficient field visits and maintain a proper visit plan.
• Visit and collect payment through proper working on all the allocated accounts according to the SBP Fair Debt Collections guidelines and share daily reports on the accounts visited to the concerned Team Leader / Regional Manager.
• Ensure all collection processes are followed on time & as per policy.
• Minimize the Non-Performing Loan provisions and serve to meet the organizational target.
• Ensure all customer queries/complaints that are raised during the calls and visits are properly resolved and should be highlighted to Team leader.
• Forward any settlement cases to the respective Team leader/Regional Managers for negotiation but minimize it as much as possible.
• Ensure all Organizational/ Bank’s and SBP policies and guidelines are met

Minimum Qualifications:

• Minimum Qualification F.A degree from an HEC Recognized Institute.
• Females are highly encouraged to apply.

Minimum Experience:

• 0-1 Year of professional experience.