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IT Help Desk Engineer

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Banking/Financial Services
Computer Networking
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply By:
Apr 18, 2022
Posted On:
Mar 18, 2022
Job Description

What You Will DO

Delivering Tier-1 IT services to users at designated business locations. Ensure appropriate customer facilitation in line with regulatory framework on Fair Treatment of Customer

IT Services

  • Deliver high quality Tier-1 IT support to users.
  • Install, configure and troubleshoot desktop, workstations and server technologies.
  • Install and configure Microsoft Windows operating system and MS Office suite.
  • Troubleshoot domain user account and access rights on network, email and associated systems.
  • Troubleshoot Windows servers especially, Print server, file server.
  • Identify, research and resolve technical problems.
  • Administer and support network printers

Reporting & Liaison

  • Liaison with the branch user, IT vendors and the In-charge Service Desk regarding the support operations
  • Prepare and communicate the performance reports to In-charge Service Desk

What You Need

  • Minimum Bachelors in Computer Sciences/Information Technology or Relevant field
  • Microsoft certifications are an added advantage.
  • Minimum of 1-2 years of experience in installing, troubleshooting, windows servers including hardware & software

Required Skills

Microsoft Operating System Manager, Internet Troubleshooting, Help Desk Support,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.
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