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Relationship Officer - SME

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Banking/Financial Services
Sales & Business Development
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply By:
Jul 18, 2021
Posted On:
Jun 18, 2021
Job Description

What You Will Do

Primarily responsible for marketing, sales & collection of the bank SME & Housing asset based products & other services, potential client screening, credit appraisals, loan booking and documentation, initial review of customer’s collateral location, business and collateral as per bank policy & procedure. The candidate must ensure prompt service delivery, portfolio management, repayment of loans, periodic portfolio information and maintain portfolio quality.

Business Growth 

  • Meet or exceed assign Sales targets. Generate New Prospects from Own efforts besides Maintaining existing relationships.
  • Identify new SME & Housing loan prospects in the assigned area. Assess their loan requirements based on customer need and present appropriate loan proposals to the credit committee for approval.
  • Contact and qualifying own prospect & prospects identified through various channels
  • Conduct financial statement, credit analysis and appraisals of customers for credit application & performing  periodic  reviews
  • Collect and verify detailed information (personal, business, guaranties and collateral pertaining to SMEs & housings).
  • Prepares and execute loan contracts and arrange for disbursement of loan.
  • Cross-sell other KMBL products to clients. 

Portfolio Management 

  • Monitor utilization of SME & Housing loan facilities to ensure timely repayment.
  • Ensure timely intimation to clients regarding due date and payment amount.
  • Maintain regular contact with SME & Housing clients to monitor their business status and loan utilization so that loan is recovered as per repayment schedule.. 
  • Ensure timely follow-up with late payment and default customers to resume payments as per repayment schedule. Make customer aware of the implications of late payments & default in term of penalties and reporting in ecib/other data checks

Service Quality

  • Maintain good relationship with SME & Housing clients and promptly address their queries regarding loan and other banking facilities.
  • Meet internal service standards and ensure no service related complaints are received from customers.
  • Address customer complaints in line with KMBL complaint handling guidelines


  • Conduct, complete and process SME & housing loan booking / documentation in strict compliance with KMBL’s policies, procedures and ethical standards.
  • Thoroughly review KIM & SME Procedures to understand products and processes.
  • Thoroughly review Prudential Regulations for MFBs to ensure policy compliance.

What You Need

  • Preferably Master’s in Business Administration, Commerce, Economics, Agriculture, Banking or Accounting from an HEC recognized / overseas university.
  • Prior relevant experience in MSME/SME & Housing Finance would be a plus. 

Required Skills

Communication, Service Quality, Business Development,

We are an equal opportunity employer and value talent diversity at our Bank. We do not discriminate on the basis of age, color, gender, marital status, race, religion, or disability status. Therefore, all qualified candidates are welcomed and encouraged to apply on our positions.
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