Customer Services Officer

Job Objective:

Responsible for processing of account opening, maintenance, Chequebook, term deposit, remittances, clearing, internal & on-line transfers and other general banking transactions within stipulated turn around time, maintain database for reporting/record and assist OM in branch operations as per KMBL policies and SBP guidelines.

Key Responsibility:

Account Opening & Maintenance:

• Responsible for opening of customer accounts & related documentation in compliance with KIM, KYC (Know Your Customer) & AML (Anti Money Laundering).
• Maintenance of customer accounts for status & profile changes in liaison with BTU. 
• Completion of account opening & maintenance documents and forwarded to BTU on daily basis, ensuring BTU observations within prescribed limits.

Policy Compliance/Audit:

• Adherence to KMBL policies and procedures.
• Compliance to internal, SBP policies and other regulatory requirements.
• Ensure zero observations from BTU / SBP & Internal/External Audit.

Processing of Transactions:

• Ensure issuance of chequebook, Counter Cheque, banker’s cheques/other remittance instruments, account statement etc as per applicable procedures/guidelines.
• Processing of Inward, Outward Clearing, OBC, banca-insurance, term deposit and Internal & on-line transfers as per laid down procedures.

Record Keeping:

• Maintain proper record of reports and vouchers related to Customer Servicing desk. 
• Ensure security stationary and other stationary & its record management as per defined procedural guidelines.

Customer Services: 

• Maintain TAT in processing of customer servicing related transactions. Ensure zero customer complaints. 
• Assist customers in filling up the transactional applications/requests.
• Provide support to branch in achieving sales targets by cross-selling KMBL products, particularly liability products. 

Skills:

• Banking experience/internship will be given preference.
• Knowledge of SBP regulations on branch banking and client servicing.
• Customer focused and good team member.
• Proficient in MS Office Suite.
• Exhibits and upholds KMBL’s values and social performance objectives.

Education:

•  Minimum 14 years of education from HEC recognized university, in business administration/commerce/accounting/ finance or economics. 

Experience:

•  Prior experience is not necessary.