Responsible for managing all customer interaction through KMBL’s helpline in a courteous and efficient manner while adhering to contact center guidelines.
1. Customer Service Quality:
· Be updated with KMBL’s Products and standard operation procedures at all times.
· Ensure highest levels of customer services are provided to KMBL customers.
· Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
· Ensure that customer’s suggestions\concerns\complaints are routed through the proper channels for necessary action.
· At all-times display highest level of courtesy and empathy towards internal and external customers.
· Understand and strive to meet and exceed call center KPI’s with regards to quality.
· To ensure that the customer is updated on all the latest products, services, terms & conditions.
· Meets all personal/team qualitative and quantitative targets & indicators.
3. Other Assignments:
· Any other relevant project/assignments assigned by line manager.
In case of a regional language, fresh candidates will be considered.