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System Support Engineer

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Industry:
Banking/Financial Services
Category:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
Islamabad
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Minimum Bachelors in Information Technology or in Computer Science with emphasis on Software Engineering from HEC recognized university.
Career Level:
Experienced Professional
Minimum Experience:
2 Years(Have a minimum of 2 years experience in a similar environment.)
Apply By:
Sep 29, 2016
Posted On:
Aug 29, 2016
Job Description

Job Objective

System Support Engineer is responsible for providing high-quality technical support for keeping the production systems up and running.

Key Responsibilities

  • The job responsibilities include but not limited to the following:
  • Take ownership of customer issues reported and see problems through to resolution
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to end users and vendors
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Provide support including day & night support as required during the execution of EoD, EoM, EoY and other activities.
  • Understanding corporate culture along with team leading skills
  • Willing to travel across country as required in the course of business requirements

Knowledge, Skills, Abilities & Other Attributes

  • Minimum Bachelors in Information Technology or in Computer Science with emphasis on Software Engineering from HEC recognized university.
  • Have a minimum of 2 years experience in a similar environment.
  • Sound knowledge of contemporary software development methodologies & environments
  • A fully hands-on professional who is able to work independently
  • Strong technical skills in .Net Technologies, C#, SQL Server 2005 / 2008, Oracle, MySQL, VSS/SVN
  • Good command on DDL & DML
  • Ability to create/maintain HTML, XHTML, XML / XSLT, JavaScript, JQuery
  • Strong analytical, problem-solving, and conceptual skills
  • Highly motivated with an interest in solving problems
  • Good communication and customer service skills, with the ability to deal effectively with all levels of the organization
  • Able to do Software reengineering and reverse-engineering
  • Ability to work under pressure and meet tight deadlines

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