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Senior System Support Engineer

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Industry:
Banking/Financial Services
Category:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
Islamabad
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Minimum Bachelors in Information Technology or in Computer Science with emphasis on Software Engineering from a reputable university.
Career Level:
Experienced Professional
Minimum Experience:
5 Years(Have a minimum of 5 years experience in a similar environment)
Apply By:
Jul 25, 2016
Posted On:
Jun 9, 2016
Job Description

Job Objective

Responsible for working closely with users by providing technical support for their functional and technical issues. He/she will demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and a strong customer satisfaction focus.

Key Responsibilities

  • The job responsibilities include but not limited to the following:
  • Provide technical guidance to System Software Engineers.
  • Take ownership of customer issues reported and see problems through to resolution
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to end users and vendors
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Provide support including day & night support as required during the execution of EoD, EoM, EoY and other activities.
  • Understanding corporate culture along with team leading skills
  • Willing to travel across country as required in the course of business requirements

Job Requirements

Educational Qualification

  • Minimum Bachelors in Information Technology or in Computer Science with emphasis on Software Engineering from a reputable university.

Skills

  • Sound knowledge of software development environments
  • The ability to adapt and learn quickly in a fast paced environment.
  • Understanding of corporate culture along with team leading skills
  • Highly motivated with an interest in solving problems
  • Willing to travel across country as required in the course of business requirements
  • Excellent communication and customer service skills, with the ability to deal effectively with all levels of the organization

Duration &Nature of Previous Experience

  • Have a minimum of 5 years experience in a similar environment

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