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Customer Services Officer

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Banking/Financial Services
Client Services & Customer Support
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Retail Banking
Job Location:
All Cities
No Preference
18 - 29 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply By:
Aug 22, 2020
Posted On:
Jul 22, 2020
Job Description

Responsible for processing of account opening, maintenance, Chequebook, term deposit, remittances, clearing, internal & on-line transfers and other general banking transactions within stipulated turn around time, maintain database for reporting/record and assist OM in branch operations as per KMBL policies and SBP guidelines.

 Key Responsibility:

Account Opening & Maintenance:

  • Responsible for opening of customer accounts & related documentation in compliance with KIM, KYC (Know Your Customer) & AML (Anti Money Laundering).
  • Maintenance of customer accounts for status & profile changes in liaison with BTU. 
  • Completion of account opening & maintenance documents and forwarded to BTU on daily basis, ensuring BTU observations within prescribed limits.

Policy Compliance / Audit:

  • Adherence to KMBL policies and procedures.
  • Compliance to internal, SBP policies and other regulatory requirements.
  • Ensure zero observations from BTU / SBP & Internal/External Audit.

Processing of Transactions:

  • Ensure issuance of chequebook, Counter Cheque, banker’s cheques/other remittance instruments, account statement etc as per applicable procedures/guidelines.
  • Processing of Inward, Outward Clearing, OBC, banca-insurance, term deposit and Internal & on-line transfers as per laid down procedures.

Record Keeping:

  • Maintain proper record of reports and vouchers related to Customer Servicing desk. 
  • Ensure security stationary and other stationary & its record management as per defined procedural guidelines.

Customer Services: 

  • Maintain TAT in processing of customer servicing related transactions. Ensure zero customer complaints. 
  • Assist customers in filling up the transactional applications/requests.
  • Provide support to branch in achieving sales targets by cross-selling KMBL products, particularly liability products. 


  • Banking experience/internship will be given preference. 
  • Knowledge of SBP regulations on branch banking and client servicing.
  • Customer focused and good team member.
  • Proficient in MS Office Suite. 
  • Exhibits and upholds KMBL’s values and social performance objectives.


  •  Minimum 14 years of education from HEC recognized university, in business administration/commerce/accounting/ finance or economics. 


  •  Prior experience is not necessary.

Required Skills

Customer Handling, Customer Analysis, Customer Services,

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